Department

Personal Care

Reports to

Care Manager

Direct reports

Not Applicable

Resident Personal Care

Key Success Indicator

Achieved by

Providing resident personal care including assisting with personal hygiene, showering, dressing, toileting, assisting with meals service, mobility, and social support

• Providing a high standard of care that supports residents achieve maximum independence by meeting daily living and personal requirements within the care plan, and with consideration of individual preferences
• Providing direct resident care including assisting with personal hygiene, showering, dressing and toileting
• Providing direct resident care in relation to assisting with meals service, mobility, and social support
• Providing general resident support including making resident beds, tidying their room, and offering companionship
• Preparing the resident dining rooms for meal service and cleaning away at the end of a meal service
• Assisting residents who wish to participate in leisure and lifestyle activities
• Promptly responding to resident call buttons for assistance
• Promptly reporting any changes in resident health status to the Registered Nurse on duty

Measured by

• Resident and family feedback, as received via resident surveys, compliments and complaints
• Resident call bells responded to within 10 minutes
• Resident care plan progress notes updated in a timely manner, indicating all personal care activities have been delivered effectively

Team Cooperation

Key Success Indicator

Achieved by

Supporting your peers and maintaining a cooperative team spirit

• Reliably attending all your rostered shifts
• Engaging with team members in a positive and respectful manner, welcoming a culturally diverse team
• Communicating openly and honestly with your colleagues (eg. during handover, resident updates, duty list sharing, break time allocations)
• Cooperating as a team during busy work periods, offering to help when you see that a colleague needs assistance
• Acting as “buddy” to new members of the care service team, volunteers, and students, assisting them become familiar with the home and requirements of the role
• Recognising your colleagues when they do something well

Measured by

• Employee feedback, as received via employee surveys, compliments and complaints
• Timesheet attendance records, demonstrating reliable attendance at all rostered shifts or advising of your inability to attend due to illness at least 4 hrs prior to the start of your shift
• Performance feedback and records

Safety and Compliance

Key Success Indicator

Achieved by

Working in a safe manner to protect yourself, your colleagues, and residents; closely following all policies and procedures

• Working in a safe manner to protect yourself, your colleagues, and residents. 
• Closely following all safety policies and procedures, being vigilant for risk and promptly reporting all hazards.  For example, always performing ‘two-assist’ resident mobility manoeuvres with the assistance of a colleague
• Proactively maintaining an awareness and understanding of all Catholic Healthcare policies and procedures, seeking further clarification from management whenever necessary
• Maintaining timely and accurate resident healthcare records within the eCase database
• Documenting resident observations, progress notes, and worklog completions appropriately to ensure accurate records are maintained within eCase in support of AN-ACC (Australian National Aged Care Classification) requirements
• Maintaining your duty of confidentiality relating to residents, volunteers, and employees, ensuring that any confidential information that becomes known through the course your employment remains confidential

Measured by

• Resident and family feedback, as received via resident surveys, compliments and complaints
• Resident and employee incident report data (injuries and near-misses)
• Clear, concise, and accurate eCase documentation completed in a timely manner
• Performance feedback and records

Internal

External

• Residents
• Registered Nurses
• Care Manager
• Personal Care Team colleagues

• Resident’s friends and family members
• GPs and other allied medical professionals

As a valued team member of Catholic Healthcare, I will…

• Promote positive working relationships with the team
• Enthusiastically participate in team meetings, activities, and development conversations
• Take responsibility for my own personal and professional development
• Provide ideas for continuous improvement

• Positively represent Catholic Healthcare in all interactions
• Celebrate the wins of the team and colleagues
• Remain focussed on Catholic Healthcare’s purpose and uphold and live the core values of the business

What you need to succeed…

• Completion of Cert III or Cert IV qualifications in aged care, independent support, or similar
• Previous experience working within a residential aged care facility
• Warm and empathetic interpersonal skills, with experience interacting with a wide range of people
• Ability to establish and maintain professional and appropriate relationships with residents and their families

• Commitment to respecting the values, customs, preferences, and spiritual beliefs of residents
• Ability to read, write and communicate effectively in English
• Excellent time-management and prioritization skills
• Demonstrated knowledge and understanding of workplace health and safety
• Ability to work independently and as part of a multi-disciplinary team

Courage

Integrity

• Willing to offer and take on constructive feedback
• Prepared to stand up for what is right
• Anticipates or recognises problems and offers solutions
• Appropriately manages, escalates, or reports issues

• Delivers on promises made
• Takes responsibility for own actions, readily acknowledging mistakes when they are made
• Respects the different viewpoints and beliefs of others
• Sincere, honest, and open in communication

Compassion

• Seeks to understand the needs and concerns of others, and responds appropriately
• Demonstrates a genuine concern for the wellbeing of colleagues, residents, and clients
• Genuinely listens
• Responds in a supportive way when people are experiencing difficulties or challenges