Residential Manager - Administration

Operational Management 

Key Success Indicator 

Achieved by 

Managing all operational aspects of the residential aged care home 

• Actively promoting and supporting Catholic Healthcare’s mission topromote the dignity, life,and spirituality of older people through connected and inclusive communities 

• Maintaining the quality-of-serviceprovision to residents in line with the Aged Care Quality Standards 

• Managing the financial performance of the home, through the careful management of resident occupancy levels, AN-ACC funding, purchases and expenditure, and team rostering andlabour costs in line with the master roster 

• Facilitating the smooth entry of new residents into the home, supporting them orientate to their new surroundings within the first few days 

• Supporting residents and their families during departures from the home, including liaising with family members and solicitors 

• Liaising with external medical and allied health professionals to ensure changes in resident care needs are reported and reviewed.  Ensuring prescribed changes to clinical care are implemented effectively and evaluated on an ongoing basis 

• Managing the delivery of high qualityclinical services, providing clinical leadership to the registered nursing and personal care teams 

• Managing the delivery of mealservices, ensuring a wide variety of fresh, nutritious,and delicious meals are provided for our residents 

• Supporting the leisure and lifestyle program, ensuring a variety of engaging programs are available to enrich the lives of aged care residents 

• Supporting the pastoral care program to provide for the spiritual needs of residents 

• Participating or leading internal meetings including regional meetings, resident, familyand friends’meetings; clinical governance meetings; medical advisory commission meetings; etc 

• Collaborating with residents and their families to ensure high levelsof satisfaction, proactively resolving issues, and facilitatingcase conferences where required 

• Driving a resident-centric approach through all business activities to ensure the delivery of Catholic Healthcare’s service standards.  Actively seeking resident feedback with a view to continuous improvement 

• Supporting the creation of community, creating linkages between aged care residents and retirement living, opportunities for joint activities, volunteering, shared team resources, etc  

Measured by 

• Internal and external audits confirm the achievement of Standards 1 thru 8 as per the Aged Care Quality Standards – No Not Mets 

• Clinical indicators demonstratethat residents are receiving professional nursing care 

• Residentoccupancy rate is achieved, as per KPIs 

• AN-ACC funding levelsare achieved, as per KPIs 

• Purchases and expenditure aremaintainedwithin approved budget limits 

• Resident and family feedback, as received via resident surveys, compliments and complaints 

Team Leadership 

Key Success Indicator 

Achieved by 

Providing leadership and coaching to the clinical, personal care, lifestyle, pastoral care, and catering teams 

• Behaving as a role model of the Catholic Healthcare values and participatingas a key member of the Home Leadership Team 

• Engaging with team members in a positive and respectful manner, welcoming a culturally diverse team 

• Recruiting new team members within approved budgetary headcount; conducting interviews and making selection decisions 

• Providing regular coaching and feedback for all employees, including defining KPIs, conducting both informal and formal performance reviews, and coaching to correct performance or behaviours 

• Providing development opportunities for employees, including succession planning for those with potential 

• Fostering a learning environment, ensure 100% completion of mandatory training,coordinating training for team members including orientation for new employees, on-the-job coaching, and safety training 

• Maintaining HR records, including records of performance conversations and coaching 

• Overseeing the management of team rosters, ensuring adequate coverage in line with the AN-ACC needs of residents on each floorand the master roster 

Measured by 

• Aged Care Quality Standard No 7isachieved within the home  

• Employee retention is > 80% 

• Rostered shifts are filled and worked > 99% 

• Agency use within the roster is < 2% 

• Employee feedback, as received via employee surveys, compliments and complaints 

• Performance feedback and records 

Safety and Compliance 

Key Success Indicator 

Achieved by 

Working in a safemanner, closely following all policies and procedures, and ensuring compliance with quality standards 

• Maintaining a safe working environment (including fire, medical, emergency and security) through risk management and consultation consistent with legislative and policy requirements 

• Ensuring compliance with all Catholic Healthcare policies and procedures and Aged Care legislative requirements, including audits, food hygiene, safety, infection control and cleanliness 

• Working in a safe manner to protect yourself, your colleagues, and residents.   

• Closely following all safety policies and procedures, being vigilant for risk and promptly reporting all hazards 

• In the case of incidents or complaints, undertaking root cause analysis to determinethe appropriate action, including communicating with key stakeholders and recommending improvements 

• Leading advocacy for resident care and safety through continuous improvement, safety committees, and onsite meetings  

• Proactively maintainingan awareness and understanding of all Catholic Healthcare policies and procedures 

• Ensuring resident observations, progress notes, and worklog completions are documented appropriately to ensure accuraterecords are maintainedwithin eCasein support of AN-ACC (Australian National Aged Care Classification) requirements 

• Maintaining your duty of confidentiality relating to residents, volunteers, and employees, ensuring that any confidential information that becomes known through the course your employment remainsconfidential 

Measured by 

• Resident and family feedback, as received via resident surveys, compliments and complaints 

• Resident and employee incident report data (injuries and near-misses) 

• Clear, concise, and accurateeCasedocumentation completed in a timely manner 

• Performance feedback and records